Clinic Policies

The Caregiver Handbook includes all of our clinic policies, financial information, privacy practices, and other helpful information about Emerge. You can download the handbook using the button below!

Updated 08/28/24

updated on 08/28/24

At Emerge Pediatric Therapy, we are committed to maintaining a safe and welcoming environment for both the families we serve and the staff we employ.  We have a ZERO tolerance policy in regards to aggressive behaviors from families, directed towards our staff. We understand that the last few years have put incredible strain on families across the United States. Caregivers are stretched thin and seeking services can be an additional stressor.  

Parents/Caregivers/Guardians/Family members of our clients are expected to use calm voices and refrain from using curse words while on the phone, during a virtual session, or when in/outside one of our physical locations. Please be courteous with the use of your cell phone and other electronic devices. When interacting with any of our staff, please put your devices away. Set the ringer to vibrate before storing away. Adults are expected to supervise their children when they are not actively in a session with their therapist. 

If you have any questions about the care or are unhappy with the service received in our office, please let one of our Client Relations Coordinators or Clinical Managers know before leaving the clinic. They can make sure to get your feedback to the appropriate team member and they will be sure to follow up with you if they are unable to do so at the time of your visit. Questions about your billing can be addressed by emailing shenee@emergepeds.com.

The aggressive behaviors listed below will not be tolerated. 

• Yelling or using raised voice
• Using curse words, derogatory language, or racial/cultural/sexual slurs
• Making threats in any form (verbal, written, text, email, letter, etc.)
• Physical touch or the insinuation of physical harm 
• Using bullying techniques (intimidation, excessively talking over others, discrediting the observations or clinical reasoning of others)
• The use of or threat of firearms or other weapons
• Destruction of the physical property of Emerge Pediatric Therapy

*This list is not an inclusive list and is subject to the interpretation of the staff member.  

If you engage in behavior deemed to be aggressive, Emerge Pediatric Therapy reserves the right to any of the following :

• Document aggressive behaviors in session notes or client files
• End a therapy session early
• Ask you to leave the building
• Request that another caregiver bring your child to therapy
• Discontinue providing therapy and remove your family from our schedules

If you are unable to maintain appropriate behavior and continue to threaten the peace of the clinic, we reserve the right to call the police for support. 

updated on 08/24/28

While regular attendance at therapy sessions is crucial for your child’s progress, we also understand that children get sick. We want to make the clinic a safe environment for your child and all our clients and staff. We ask that you adhere to the following guidelines in determining whether your child is well enough to attend therapy.

• Children should be free from fever, vomiting, or diarrhea without the use of Tylenol or Ibuprofen for at least 24 hours prior to their appointment.
  • A fever is considered to be a temperature at or above 100 ° F.
• Children who are home from school because of an illness should not attend therapy.
  • Please be cautious about highly contagious illnesses like COVID-19*, pink eye, head lice, scabies, whooping cough, strep throat, hand foot mouth, ringworm, and chicken pox. If your child presents with one of these illnesses, do not bring him/her to therapy until the risk of transmission has passed.
• If your child is lethargic or unable to participate in daily activities due to an illness, please do not bring them to therapy
• If your child develops a fever or falls ill during his/her appointment, we will end the session early. Please remain available/close by to pick your child up, if needed.
• If a sibling or other family member is actively sick and/or contagious, we ask that you also refrain from bringing them into the clinic.

*If your child has tested positive for COVID-19, they should not come to the clinic until they are past day 5 (with day 0 being the start of symptoms and/or a positive test). They can attend sessions on day 6 if they are able to wear a well fitting mask from days 6-10.